Returns, Exchange & Cancellation Policy

Your satisfaction is our priority. Learn about our hassle-free return, exchange, and cancellation processes.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a 15-day no-questions-asked return policy.

General Return Conditions

•Items must be unused, unwashed, and returned with original tags and packaging.
•Returns must be initiated within 15 days of receiving the order.
•If there is a change in MRP, then exchange won't be available.

How to Initiate a Return

1.Log in to your mMenmistry Account.
2.Go to 'My Orders'.
3.Click on 'Return' next to the item you wish to return.
4.Specify your preferred refund method (source account or Brand Credits).
5.Complete the required details and click 'Submit'.
6.You will receive a confirmation of your return request.

Return Pickup & Shipping

•A reverse pickup will be arranged by us, wherever feasible.
•In rare cases where reverse pickup isn't available, you may be asked to self-ship the product. You will be reimbursed up to ₹500 in Brand Credits for courier charges.

If self-shipping: Please contact our support team at support@mmenmistry.com for the shipping address. Always mention the Return ID on the packet and use separate packets for items from different orders.

Refund Process

•Refunds are initiated after the returned product passes our quality check.
•You can choose to receive the refund in your source payment method or as Brand Credits.

Refund Timelines:

→ Credit/Debit Card or Net Banking: 2–5 business days
→ Brand Credits: within 2 business days

Reward Points

•Reward points used for a returned item will be refunded as Brand Credits.
•If an order is partially returned, points corresponding to the returned item will be credited.
•Reward points are non-encashable and can only be used on future brand purchases.

Other Important Notes

•Free gifts are not eligible for return or exchange.
•Offers and discounts may not be available at the time of reorder.
•Brand Credits are brand-specific and can only be used on mMenmistry's website.
•Orders placed using Brand Credits will be refunded to your Brand Credit account only.
•We are not responsible for incorrect bank or voucher details provided by the customer.

Return Restrictions & Loop Tag Policy

We reserve the right to restrict a user from making purchases in the following cases:

•Returning Incorrect Products: If a user returns items that do not match the products originally ordered.
•Excessive Returns: If a user consistently returns a large portion of their purchased items without valid reasons.

🏷️ Loop Tag Policy (Suits & Blazers)

To ensure product integrity, all suits and blazers come with a security loop tag attached.

✓Returns or exchanges will only be accepted if the loop tag is intact and attached.
✗If the tag is removed, cut, or tampered with, the item will not be eligible for return.
✓You're welcome to try on the garment to check fit and style — just keep the tag in place.

Exchange Policy

•Exchanges can be initiated within 15 days of receiving your order.
•Items must be unused, unwashed, and returned with original packaging and tags.
•You can exchange for a different size (subject to availability).
•Color or same-size exchanges are not supported — please return the item and place a new order instead.
•Free return shipping is provided for eligible exchange requests.
•Exchanges are processed within 12 business days of receiving the returned item.
•If the requested item is unavailable, a refund will be issued as Brand Credits.
•If there is a change in MRP, then exchange won't be available.

Cancellation Policy

Changed your mind? You can easily cancel your order, provided it has not yet been dispatched.

How to Cancel an Order

1.Log in to your mMenmistry Account.
2.Go to 'My Orders'.
3.Click on 'Cancel Order'.
4.Once confirmed, the refund will be processed to your original payment method.

Cancellation Terms & Conditions

•Partial cancellations of an order are not allowed — cancelling one item will cancel the entire order.
•For payments made using Brand Credits, the credits will be refunded to your account within 2–3 business days.
•For other payment methods, refunds will be processed within 2–5 business days to the same account used for payment.
•We reserve the right to cancel any order unilaterally in case of pricing errors due to technical glitches, typographical mistakes, or situations beyond the company's reasonable control.

Need Further Assistance?

If you have any questions about our returns, exchange, or cancellation policies, our customer support team is here to help.

Email: support@mmenmistry.com

Phone: +91 86794 81124